Do you receive more than 1,000 comments on your web
posts every day? Label your site “certified blockbuster”.
But then you find out repetitive, out-of-the blue and
spam messages. Blockbuster status: fake!
With user generated content moderation, you receive
messages from users that are of genuine interest and are truly serious.
User-generated content moderators check all comments and messages before
posting online and or forwarding them to the addressed department.
Among the user-generated comments that needs strict
moderation are:
News story contributions
for citizen journalism sites
Gossips and troll messages
that irresponsibly seek for attention
Researches
Question-answer databases
Video contributions in
video-sharing community pages of a site
Blog entries
Podcasts
Messages in forums
Reviews of services and
goods
Wikis
Values
to be Followed in Moderating User Generated Contents
1. Being
open to feedback and opinions
2. Being
understanding to individual differences and being flexible to any personality
3. Open
communication with members regarding procedures and standards
Helpful
Tools that you can use
1. User
activated filters
2. Rating
and ranking
3. Automatic
banning of accounts with multiple violations
4. Creation
of member room page or user page
User-generated
Content Moderation in the Professional Sense
First, identify the cost that your business can provide
to hire user generated content moderators. You have two options: either hire
offshore moderators or create an in-house moderation team.
Second, set all your goals, standards, guidelines and
expectations from the team. Included here are violations and penalties,
politeness in notifying, recording and reporting. The kind of moderation you
will be doing will be more of pre-moderation. However, it is always safe to
still create workflow for reactive and post-moderation.
Third, manage user-generated contents on your site: IRC
chat, message board, uploaded photos, digital videos, comments, received emails
etc.
Fourth, always update your knowledge on laws regarding
copyright and other legal issues.
Fifth, adapt more guidelines for a better moderation
plan.
Take note of the following:
a. Common
problems with interactive features of the site
b. Creating
an editorial group for each service of the site
c. Days
when most users submit
d. Creating
a panel of moderators and consultants
Once you approve a user generated content to be posted
online, you will be responsible to whatever effects the content gives. No worries.
You can get away from troubles created by user generated contents as long as
you know how to listen to simple details of contents.
a. Accuracy
and clarity of rules and regulations to ensure understanding.
b. Differentiate
a comment whether it is positive or negative, abusive or not, defamatory or not,
and genuine or has extra-interest.
c. Copyright:
never post a submission that is dubious to have been copied. It is better to
play safe all the time.
d. Pitching
in: approve messages with pitched in commercial interest as long as the message
provides helpful information that visitors or members can benefit from. With
links, it is up to you if you like to lose a visitor!
e. Complaints:
explain to the user why you disapproved submission in a polite way.
